At FANCY BUDGET SDN. BHD., we aim to deliver your orders in a timely and secure manner. Please review our shipping policy below:
1. Shipping Coverage
We currently ship within Malaysia only, including Peninsular Malaysia and East Malaysia (Sabah & Sarawak).
2. Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- In case of delays due to high volume or stock issues, we will contact you via email or phone.
3. Delivery Time
- Peninsular Malaysia: Estimated 2–5 business days
- East Malaysia (Sabah & Sarawak): Estimated 3–7 business days
Note: Delivery times are estimates and may vary based on courier performance, location, or unforeseen events.
4. Shipping Fees
- We are pleased to offer free shipping on all Orders placed through our website. No additional delivery charges will be applied, regardless of your order size, product type, or destination within Malaysia.
5. Tracking Information
- Once your order has shipped, a tracking number will be provided via email or SMS.
- You may track your shipment using the provided tracking link.
6. Delivery Issues
- If you do not receive your order within the expected time, please contact us at fancy_budget@outlook.com with your order number.
- We are not responsible for delays caused by courier services but will assist in resolving issues.
7. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photo evidence.
- For lost or missing packages, we will help liaise with the courier to initiate a claim.